SEVEN STORES. Carters is a retail organisation specialising in Gas and Electrical Domestic Appliances with a chain of high street stores located throughout Sussex. We trade in Sussex having seven stores covering the area from Worthing through to Brighton & Hove, Newhaven and north to Horsham, Haywards Heath, Burgess Hill, Lewes including areas in Southern Surrey.
Click here to view our Store addresses section of this website.
AFTER SALES SERVICE. We consider after sales enquiries and problem solving essential to our business. Customers can be assured that we want your purchase to be of great value from day one to many years in the future. Our sales team can provide helpful advice to enable you to fully appreciate your new machine and are always available if a problem does arise.
Click here for information where to leave helpful comment on your experience with ourselves whether by telephone, post , email or by our customer callback facility. After sales assistance and customer care are major priorities to us.
HUGE CHOICE. Our Brighton store is believed to be the largest showroom of its type in Southern England. Drop in to see our Miele Experience Centre, only the second in the country when it was set up in 2007. We are a Rangemaster Design Centre ,a Leisure Centre and also main agents and centres for AEG, Beko, Bosch, the first and only Blomberg Centre in the UK, also Hotpoint, Indesit, Neff, and Siemens. Customers can also view a large range of ovens, fridges, freezers, dishwashers, washing machines, tumble dryers, hobs and hoods in manufacturer dedicated kitchen displays. Our new Coolzone is now open; an additional area of almost 2000sq ft dedicated to all kinds of refrigeration products
Customer car parking is available at this store.
UK AWARD WINNERS.. WE WON AGAIN!! NATIONAL AWARDS
CARTERS DOMESTIC APPLIANCES..voted
Best Domestic Appliance Retailer 2013 by ERT
Best Domestic Appliance Retailer 2012 by ERT
Best Large Independent Domestic Retailer 2012 by IER
Euronics Store of the Year 2010 by ERT
Best White Goods Store 2009 by ERT
Best White Goods Store 2008 by ERT
ERT (Electrical Retail Times) and IER(Independent Electrical Retailer) are considered in our industry to be the most prestigious recognition of excellence,
service, advice and support to our retail customers.
EXPERIENCE AND EXPERTISE. Winning National awards like these is a significant indicator that Carters can provide you with the very best shopping experience. Click through our website or drop in to see us at any one of our seven stores. We are a family based independent company that has grown through recommendation and reputation. Widely considered to be the largest independent dealer in the South East, we are able to offer expert advice, professional service and the widest choice of goods from most of the UK’s major manufacturers.
FREE DELIVERY.Our delivery vans cover all of Sussex and parts of Surrey. There is no charge for any item or batch of items costing in excess of £150.
MANUFACTURER's DETAILS. We are main agents to most well known brands available in the UK. Please find below manufacturer phone numbers and website site details.
Click here to contact most Domestic Appliance Manufacturers by telephone.
Click here for links to most Domestic Appliance Manufacturer's websites.
MIELE EXPERIENCE CENTRE. We are pleased to announce that our existing Experience centre has been moved to the very front of our Brighton store. This new area provides customers with a comprehensive idea and hands on experience of how their home can be enhanced by top end products designed to work efficiently for at least 20 years.
Click here for more information on our Miele Experience Centre
LARGE WAREHOUSE. Our 37,500sq ft warehouse in Storrington allows us to stock large numbers of the most popular machines that often allows your new machine to be installed within a very short period of time. Free delivery is offered throughout Sussex and most non gas appliances can be connected without charge. Your old machine can also be removed and sometimes recycled all for a nominal charge. Please ask our staff for full details of the services we offer our customers.
SECURE PAYMENTS. Our transactions online and in store are processed through Barclays Online Merchant Services. This means that you can be assured that your credit details are kept secure and safe.
KEEN PRICES. The helpful concept of a recommended retail price (RRP) was abolished in 1998 for most domestic appliances, so we calculate our selling prices by applying a keen competitive mark up percentage to the agreed manufacturer's cost price. Most major credit cards are acceptable for payment, or you can send a cheque payable to 'Carters Domestic Appliances'.
OUR PRICE PROMISE. We know it is most important to our customers that we are competitive on pricing. We believe our prices are very low but guarantee to match any high street store in Sussex on the day of sale, like for like on every single item we sell. The product must in stock at the competitors store and be a current model capable of being purchased by ourselves. Click here for more information on how you can be assured of a good deal at Carters
INSTALLATION SERVICES. Our trained delivery crew can provide a total installation service involving delivery, disconnection and removal of connected machines, installation of the new appliances and removal of all packaging. Please ask our sales team for details of alternative options to suit your requirements.
SERVICE DEPARTMENT. We offer our customers the ability to have their existing appliances that are out of guarantee serviced, repaired and maintained by our sister company Carters Appliance Repairs. Give Chris a ring on 01273-738881. We use well experienced qualified engineers, and we believe our prices offer better value than calling a manufacturer's service team.
Click here for more details on how our service department can assist you in repairing/maintaining your existing appliances
CUSTOMER VIDEO!.Click here to see the inside of our Brighton store, our largest showroom showing a great variety of stock and choice but still a good representation of all Carters stores offering customers advice service and great prices.
TRADE PARTNERS. We are active members of many major trade organisations dedicated to upholding standards in our industry, including: Euronics, Sussex Enterprise, Retra, ERT and Federation of Small Businesses
OPTIONAL EXTENDED WARRANTIES. We offer optional 3 or 5 year extended warranties at very competitive prices, administered through Retra (Radio and Television Retailers Association), one of the most respected bodies in our industry.
Click here for more details about extended warranties giving you total peace of mind
CARTERS RECYCLING POLICY.
The amount of WEEE we all throw away is increasing by around 5% each year. making it the fastest growing waste stream in the UK. Many electrical items that we throw away can be repaired or recycled. Reusing items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. We like to believe that our recycling policy in further sorting waste material such as polystrene, cardboard, metals and other waste products for recycling before disposal gives Carters genuine credibility as a caring "green thinking" company.
Click here for more information on our efforts to recycle our waste products doing our bit to save the planet!
INTERACTIVE WEBSITE. Our website has been written to help you choose the right appliance from a huge choice on the UK market and indeed within our own site. We make great efforts to ensure that product details shown on this website are accurate, but like all retailers, we have to rely on information and stock availability from the manufacturers. We are unable to offer catalogues or brochures as our products and prices fluctuate daily.
Click here for details of how you can surf this website