Carters Domestic Appliances:
Important information regarding Coronavirus (Covid-19) (Latest update: 01/04/2020)
Following the Prime Minister’s announcement on 23/03/2020, we have taken the difficult decision to close all our stores to the general public. It will still be possible to order goods through our website or by discussing matters on the phone. This is the first time in our history since we first opened our doors in 1987 that our staff are not welcoming customers and offering constructive advice whilst also being able to physically demonstrate features and benefits of all types of appliances on show. This has been a shock to us but we are very keen to support the government and assist in preventing the spread of this life threatening virus. It is heartening that there has been so much support throughout the UK.
Our website, phone lines, email, and delivery and repair services will therefore remain fully operational throughout this difficult time. With people spending more time at home then there may be more pressure on appliances which are mechanical in nature and will contine to break down needing repairs or replacement. They are considered essential products in our communities. We will be there to offer as much help as possible. Our warehouse is full of every type of appliances ready for prompt despatch and installation by our engineers subject to additional safety procedures designed to give this virus no chance of spreading.
Our Sussex telephone lines are as follows:
Brighton/Hove: 01273 628618
Worthing: 01903 210100
Central Sussex East Haywards Heath : 01444 440260
Central Sussex West Horsham: 01403 211551
South Downs Central: Storrington: 01903 959900
CARTERS WAREHOUSE: 01903 745100
CARTERS WEBSITE : www.cartersdirect.co.uk
The coronavirus pandemic has encouraged us to adapt to the new circumstances so we have changed our delivery procedure slightly to ensure the safety of our staff and all customers.
All customers will be asked 3 questions before delivery:
1. Have you returned from an area abroad in the last 14 days at particular risk of the coronavirus, leading to UK government advice that you should self-isolate after this visit?
1. Are you self-isolating as a result of potential COVID19/coronavirus contact?
2. Are you displaying symptoms of the COVID19/coronavirus?
If your answer to either of these questions is yes, then our delivery team will still deliver to you, but to your door ONLY.We will ring the doorbell or knock and stand at least 2 metres from your door whilst waiting for you to accept the delivery.
For all other deliveries, customers must stay at least 2 metres away from our staff at all times. If possible, we would ask that customers stay in a different room whilst we are installing or repairing an appliance. We would prefer to keep the kitchen or rom of installation doors and windows open. We will be happy to leave the appliance outside if this is your wish. We are taking this coronavirus very seriously
For further protection to protect our staff and customers from the coronavirus threat our delivery crew are equiped with disposable masks and gloves. ‘Social distancing’ is also being practiced by all our staff in and out of work. Delivery vans are equipped with antibacterial disinfectant to be used by every staff member before and after every single job they go to. Sales staff unable to work from home will also demonstrate strict cleanliness and safety proceedures. Any member of staff showing the slightest symptoms will not be allowed into work and will self-isolate at home.
Coronavirus (Covid-19) information for our customers.
While our store doors are temporarily closed, you can contact us by phone for advice, support and more. Plus you can still shop online.
When it comes to health, we want the best for everyone. Our local shops kept their doors open for as long as possible because we know how important they are to our customers and local communities. But in response to the evolving Coronavirus (Covid-19) situation, our shops have now temporarily closed.
We also want you to know that you can still shop with us online.
We wish you well at this uncertain and difficult time, and we look forward to welcoming you back in store as and when it is possible.
Please keep visiting this page for the latest information. (this page was updated on 1st June)
I’ve heard about inflated prices of some electrical items during the Coronavirus crisis. Will I still get a good deal at Carters?
No. At Carters, we would like to reassure our customers of our position regarding price rises at this difficult time. We understand there are challenges for us all right now and Carters has, and always will be, about supporting local customers in local communities. We’re here for the long term so will continue to source great products at keen prices. It remains our intention to support you, our customers, throughout this period of difficulty for us all.
While we cannot promise there will be no price adjustments, reflected by costs passed to us by our suppliers. We will not inflate prices to benefit from profiteering at a time when these essential items are in short supply.
We thank you for your continued support throughout this time and look forward to supporting and serving you in your community, now and for many years to come.
How long do you expect to be closed for?
We anticipate our stores reopening on 15th June where possible. We will continue to follow advice from the Government and Public Health England. Coronavirus (Covid-19) is an evolving situation and we will keep you updated.
Can I still order online for delivery, what’s the delivery process now?
Yes. You can still continue to order from this website directly or with our local sussex stores.
Where a product needs to be delivered into the home, we are asking all of our stores to follow the guidance of Public Health England and practice safe distancing measures if entering a property and it is at the discretion of the local store staff if they are happy to do so;
- If you believe you have Coronavirus symptoms or are in an at-risk group, you will be asked to avoid close contact by maintaining a minimum two metres distance from any staff entering your property during the entire visit.
- If feasible, a customer with Coronavirus symptoms or in an at-risk group will be asked to remain in a separate room from where staff are present during the entire visit.
- Staff are asked to avoid touching or shaking hands.
- Staff are asked to decline offers of food and drink during their visit.
- Staff are advised to wash their hands regularly with soap and water or use hand sanitiser if making home visits.
What do I do if I’m self-isolating and I don’t want contact with the delivery driver?
Contactless kerbside delivery may be possible, and we recommend you speak with your local store about your needs before placing any order online.
Can I still arrange home installation and appliance disposal?
We are still undertaking these services where possible. Please discuss this with our sales staff before purchase.