Important information regarding Coronavirus (Covid-19) (Updated: 09/12/2021)
In England, the legal requirement to wear a face covering has been reinstated. The government guidance says to wear masks in crowded areas such as shops, public transport & venues.
The coronavirus pandemic has encouraged us to adapt to the new circumstances so we have changed our delivery procedure slightly to ensure the safety of our staff and all customers.
All customers will be asked 2 questions before delivery:
1. Are you self-isolating as a result of potential COVID19/coronavirus contact?
2. Are you displaying symptoms of the COVID19/coronavirus?
If your answer to either of these questions is yes, then our delivery team will still deliver to you, but to your door ONLY. We will ring the doorbell or knock and stand at least 2 metres from your door whilst waiting for you to accept the delivery.
For all other deliveries, customers must stay at least 2 metres away from our staff at all times. If possible, we would ask that customers stay in a different room whilst we are installing or repairing an appliance. We would prefer to keep the kitchen or rom of installation doors and windows open. We will be happy to leave the appliance outside if this is your wish. We are taking this coronavirus very seriously
For further protection to protect our staff and customers from the coronavirus threat our delivery crew are equiped with disposable masks and gloves. ‘Social distancing’ is also being practiced by all our staff in and out of work. Delivery vans are equipped with antibacterial disinfectant to be used by every staff member before and after every single job they go to. Sales staff unable to work from home will also demonstrate strict cleanliness and safety proceedures. Any member of staff showing the slightest symptoms will not be allowed into work and will self-isolate at home.
Coronavirus (Covid-19) information for our customers.
Our store are fully open, you can visit any of our shops please follow government guidelines, you can also contact us by phone for advice, support and more. Plus you can still shop online.
When it comes to health, we want the best for everyone. Our local shops kept their doors open for as long as possible because we know how important they are to our customers and local communities.
I’ve heard about inflated prices of some electrical items during the Coronavirus crisis. Will I still get a good deal at Carters?
No. At Carters, we would like to reassure our customers of our position regarding price rises at this difficult time. We understand there are challenges for us all right now and Carters has, and always will be, about supporting local customers in local communities. We’re here for the long term so will continue to source great products at keen prices. It remains our intention to support you, our customers, throughout this period of difficulty for us all.
While we cannot promise there will be no price adjustments, reflected by costs passed to us by our suppliers. We will not inflate prices to benefit from profiteering at a time when these essential items are in short supply.
We thank you for your continued support throughout this time and look forward to supporting and serving you in your community, now and for many years to come.
Can I order online for delivery, what’s the delivery process now?
Yes. You can order from this website directly or with our local Sussex stores.
Where a product needs to be delivered into the home, we are asking all of our stores to follow the guidance of Public Health England and practice safe distancing measures if entering a property and it is at the discretion of the local store staff if they are happy to do so;
- If you believe you have Coronavirus symptoms or are in an at-risk group, you will be asked to avoid close contact by maintaining a minimum two metres distance from any staff entering your property during the entire visit.
- If feasible, a customer with Coronavirus symptoms or in an at-risk group will be asked to remain in a separate room from where staff are present during the entire visit.
- Staff are asked to avoid touching or shaking hands.
- Staff are asked to decline offers of food and drink during their visit.
- Staff are advised to wash their hands regularly with soap and water or use hand sanitiser if making home visits.
What do I do if I’m self-isolating and I don’t want contact with the delivery driver?
Contactless kerbside delivery may be possible, and we recommend you speak with your local store about your needs before placing any order online.
Can I still arrange home installation and appliance disposal?
We are still undertaking these services where possible. Please discuss this with our sales staff before purchase.
Our Sussex telephone lines are as follows:
Brighton/Hove: 01273 628618 OPTION 1
Worthing: 01903 210100
Central Sussex East Haywards Heath : 01444 440260
Central Sussex West Horsham: 01403 211551
South Downs Central: Storrington: 01903 959900
CARTERS Warehouse: 01903 745100
CARTERS WEBSITE : www.cartersdirect.co.uk