Coronavirus precautions

Carters Domestic Appliances:

Important information regarding Coronavirus (Covid-19) (Latest update: 12/04/2021)

Latest update APRIL 2021.

Click here for latest government advice

Our Sussex telephone lines are as follows:

Brighton/Hove: 01273 628618 OPTION 1

Worthing: 01903 210100

Central Sussex East Haywards Heath : 01444 440260

Central Sussex West Horsham: 01403 211551

South Downs Central: Storrington: 01903 959900

CARTERS Warehouse: 01903 745100  



Q. Are you making people wear masks? A. We are asking people to follow government guidance. This means guests must wear a face covering in shops and the toilets and we’re strongly encouraging the use of face coverings in the rest of the centre too. Facemasks will be mandatory to enter the under cover Avenues. Q. What happens if someone isn’t wearing a mask? A. It is mandatory to wear a face covering in shops and indoor shopping centres. We will continue to work with law enforcement agencies to encourage all guests to follow guidelines. Q. I can’t wear a mask. Will you make me? A. Our teams are making sure they are knowledgeable about exemptions for those who are unable to wear a face covering. We want our destinations to be inclusive for all so if you are exempt from wearing a covering please let our centre teams know and we will offer assistance. Q. I forgot my mask. What now? A. We have a very limited number of masks that we can supply to guests in an urgent situation. We strongly advise guests to ensure they have their mask with them before they travel to Gunwharf Quays. Please click here to find out which shops at the centre sell face covers. Q. Is it safe for you to re-open? A. The safety of our guests and staff at Gunwharf Quays is our number one priority. We have followed and adhered to government guidance at every stage and have implemented every recommendation to ensure that we offer the safest environment possible. In particular, increased cleaning and hygiene measures have been put in place and social distancing has been introduced across the centre. Q. What measures have been put in place to keep us safe? A. We have introduced floor markings, posters and signage to assist our guests in keeping socially distant while they’re at Gunwharf Quays. We will manage guest numbers so that we can maintain social distancing within the centre and there is a one-way system (with pause points), to help guide our guests around Gunwharf Quays. There will be a reduced number of car parking spaces to limit the number of customers arriving by cars and pedestrians and cyclists will be able to enter via Vernon Gate, on St George's Road near Tesco Express and via South Gate on Gunwharf Road. Q. What hygiene measures have been put in place? A. Our centre Cleaning and Environmental teams will be carrying out extensive scheduled cleaning of Gunwharf Quays with even more focus on key touch points to ensure the safety of our guests. We have also introduced hand sanitising stations at locations throughout the centre. Q. Have your opening times changed? A. Yes, we will be open 10am-8pm Monday – Friday, 9am-8pm Saturday and 10am-6pm on Sundays during school holidays. A few brands will be opening slightly shorter hours, please check our website for further details. From 19th April, we will be open from 10am-6pm Monday - Friday, weekends will remain the same. Q. Will there be a limit to how long I can spend in the centre? A. No limits will be applied to the amount of time you are able to spend in the centre. Q. Will you be temperature checking shoppers and staff? A. We are following Government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know. We are retaining the 2 metre social distancing policy that we have had in place since reopening to keep our guests as safe as possible in the communal areas. Individual brands, restaurants and bars may adopt a 1m+ within their premises if 2m is not possible, please keep an eye out for signage communicating this whilst you are at the Centre.

Covid19-coronavirus precautions

Safety Protocols:

The coronavirus pandemic has encouraged us to adapt to the new circumstances so we have changed our delivery procedure slightly to ensure the safety of our staff and all customers.

All customers will be asked 3 questions before delivery:

1. Have you returned from an area abroad in the last 14 days at particular risk of the coronavirus, leading to UK government advice that you should self-isolate after this visit?

1. Are you self-isolating as a result of potential COVID19/coronavirus contact?

2. Are you displaying symptoms of the COVID19/coronavirus?

The NHS advise the main symptoms of coronavirus are:
a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

If your answer to either of these questions is yes, then our delivery team will still deliver to you, but to your door ONLY.We will ring the doorbell or knock and stand at least 2 metres from your door whilst waiting for you to accept the delivery.

For all other deliveries, customers must stay at least 2 metres away from our staff at all times. If possible, we would ask that customers stay in a different room whilst we are installing or repairing an appliance. We would prefer to keep the kitchen or rom of installation doors and windows open. We will be happy to leave the appliance outside if this is your wish. We are taking this coronavirus very seriously

For further protection to protect our staff and customers from the coronavirus threat our delivery crew are equiped with disposable masks and gloves. ‘Social distancing’ is also being practiced by all our staff in and out of work. Delivery vans are equipped with antibacterial disinfectant to be used by every staff member before and after every single job they go to. Sales staff unable to work from home will also demonstrate strict cleanliness and safety proceedures. Any member of staff showing the slightest symptoms will not be allowed into work and will self-isolate at home.


Coronavirus (Covid-19) information for our customers.

While our store doors are temporarily closed, you can contact us by phone for advice, support and more. Plus you can still shop online.


When it comes to health, we want the best for everyone. Our local shops kept their doors open for as long as possible because we know how important they are to our customers and local communities. But in response to the evolving Coronavirus (Covid-19) situation, our shops have now temporarily closed. 

We also want you to know that you can still shop with us online.
We wish you well at this uncertain and difficult time, and we look forward to welcoming you back in store as and when it is possible.

Please keep visiting this page for the latest information.   (this page was updated  on 1st June)


I’ve heard about inflated prices of some electrical items during the Coronavirus crisis. Will I still get a good deal at Carters?

No. At Carters, we would like to reassure our customers of our position regarding price rises at this difficult time. We understand there are challenges for us all right now and Carters has, and always will be, about supporting local customers in local communities. We’re here for the long term so will continue to source great products at keen prices. It remains our intention to support you, our customers, throughout this period of difficulty for us all.

While we cannot promise there will be no price adjustments, reflected by costs passed to us by our suppliers. We will not inflate prices to benefit from profiteering at a time when these essential items are in short supply. 

We thank you for your continued support throughout this time and look forward to supporting and serving you in your community, now and for many years to come.

How long do you expect to be closed for?

We anticipate our stores reopening on 2nd December where possible. We will continue to follow advice from the Government and Public Health England. Coronavirus (Covid-19) is an evolving situation and we will keep you updated.

Can I still order online for delivery, what’s the delivery process now?

Yes. You can still continue to order from this website directly or with our local Sussex stores.


Where a product needs to be delivered into the home, we are asking all of our stores to follow the guidance of Public Health England and practice safe distancing measures if entering a property and it is at the discretion of the local store staff if they are happy to do so;

- If you believe you have Coronavirus symptoms or are in an at-risk group, you will be asked to avoid close contact by maintaining a minimum two metres distance from any staff entering your property during the entire visit.

- If feasible, a customer with Coronavirus symptoms or in an at-risk group will be asked to remain in a separate room from where staff are present during the entire visit.

- Staff are asked to avoid touching or shaking hands.

- Staff are asked to decline offers of food and drink during their visit.

- Staff are advised to wash their hands regularly with soap and water or use hand sanitiser if making home visits.

What do I do if I’m self-isolating and I don’t want contact with the delivery driver?

Contactless kerbside delivery may be possible, and we recommend you speak with your local store about your needs before placing any order online.

Can I still arrange home installation and appliance disposal?

We are still undertaking these services where possible. Please discuss this with our sales staff before purchase.