Hotpoint/Indesit Product Recall

Whirlpool/Hotpoint/Indesit Product Recall

This recall affects machines built more than 5 years ago. It has been established that the door locking system can overheat creating the possibility of fire. Whirlpool has stated that this problem was identified by their safety team. Whirlpool suggests that owners can still use their machines if it is one affected on the basis of using only the cold wash cycle at 20 degrees or less. This will dramatically reduce the risk of fire as the heating element will not be activated which is the root of the problem. Jeff Noel, Vice President of Whirlpool said" We know this will cause some concern. We especially understand that the washing machine is so important to family life, and for that, we apologise." More engineers are being recruited and ther delivery and collection capability is being stepped up to cope .

Although our Staff will do every thing they can to assist you with any questions you may have regarding the Whirlpool Product Re-Call, the best course of action is to contact Whirlpool Direct as they have procedures in place for this issue. Full details above and below, along with some useful FAQ's you or your customers may have. Whirlpool is recalling a limited number of washing machines sold in the UK and Ireland under the Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018. Please note, no Whirlpool branded machines are affected.

How can I find out if I own an affected machine?

You can check if your washing machine is affected by this recall by visiting https://washingmachinerecall.whirlpool.co.uk [https://washingmachinerecall.whirlpool.ie for Ireland].

This site includes an online model checker tool, as well as a full list of model numbers. Alternatively, customers can call Whirlpool's freephone hotline 0800 316 1442 [0818 903 281 for Ireland] where one of our advisers can assist with checking their model and providing further information. To the best of our knowledge the affected machines are as follows:

 

WMFG 741 G UK Hotpoint UPDATE

WMAQG 741 P UK Hotpoint UPDATE

WMAQC 641 P UK Hotpoint UPDATE

FML 742P UK Hotpoint:

WMAOD 743G UK Hotpoint:

WMAOD 743P UK Hotpoint:

WMAQB 721P UK.M Hotpoint:

WMAQC 641P UK.M Hotpoint:

WMAQC 741G UK Hotpoint:

WMAQC 741P UK Hotpoint:

WMAQC 741P UK.M Hotpoint:

WMAQF 621G UK Hotpoint:

WMAQF 621P UK Hotpoint:

WMAQF 641 P UK.M Hotpoint:

WMAQF 721G UK Hotpoint:

WMAQF 721P UK.M Hotpoint:

WMAQL 621G UK Hotpoint:

WMBF 742G UK Hotpoint:

WMBF 742K UK Hotpoint:

WMBF 742P UK Hotpoint:

WMBF 742P UK.M Hotpoint:

WMBF 763P UK Hotpoint:

WMEF 722 BC UK Hotpoint:

WMEF 742 P UK Hotpoint:

WMEUF 722P UK Hotpoint:

WMEUF 743G UK Hotpoint:

WMEUF 743P UK Hotpoint:

WMFG 741P UK Hotpoint:

WMFG 741P UK.M Hotpoint:

WMFUG 742 P UK.M Hotpoint:

WMFUG 742G UK Hotpoint:

WMFUG 742P UK Hotpoint:

WMFUG 842P UK.M Hotpoint:

WMJLF 842P UK Hotpoint:

WMJLL 742P UK Hotpoint:

WMSAQG 621P UK Hotpoint:

WMXTF 742G UK Hotpoint:

WMXTF 742K UK Hotpoint:

WMXTF 742P UK Hotpoint:

WMXTF 742P UK.M Hotpoint:

WMXTF 842P UK.M Hotpoint:

WMYL 7151PS UK Hotpoint:

XWA 81252X K UK Indesit:

XWA 81252X W UK Indesit:

XWD 71452X K UK Indesit

 

 

Where to find the details

 

What are Whirlpool offering affected customers?

Under the recall, all affected customers will have the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance. If customers choose the replacement option, Whirlpool will collect and dispose of their affected washing machines and deliver their new products free-of-charge.

What should I do with my affected washing machine between now and when Whirlpool recall them?

To avoid all risk associated with the use of affected models, customers should unplug their washing machines and not use them. If nevertheless customers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C. Next steps This is a complex operation but we will be working tirelessly over the festive period to ensure we are ready to start offering resolutions to customers from early January. In order to do this, Whirlpool are doubling the size of their customer service team, increasing their engineer workforce to 1,100 and building up their delivery and collection capability.

Apology from Whirlpool/Hotpoint/Indesit

Whirlpool said it was working at "full speed" to prepared to officially begin the recall in early January.

Whirlpool vice president Jeff Noel said: "We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people's safety is our top priority."