About Us

Shop Interior- Brighton Store

Carters is a retail organisation specialising in the sale of domestic electric and gas appliances with a chain of six stores and a thriving service division located throughout the high streets of Sussex. Visit us at any store for an excellent choice, informed friendly advice and great prices.

Huge Choice

Our Brighton store is believed to be the largest showroom of its type in Southern England. Drop in to see our Miele Experience Centre, a good sized dedicated area showing freestanding and built in products. Many appliances ranging from washing machines, dishwashers to ovens are fully working allowing customers to appreciate the ease of use and versatility of these top end products. We are a Rangemaster Design Centre showing a very large number of range cookers, hoods, splashbacks, sinks and taps in our dedicated Range Cooker section to the rear of the store. This are includes a Stoves centre, a Leisure Centre as well as products from Falcon and Mercury. We are also main agents and centres for AEG, Beko, Bosch, the largest Blomberg centre in the UK, also Hotpoint, Indesit, Neff, and Panasonic, Siemens and Zanussi. Customers can also view a large range of ovens, fridges, freezers, dishwashers, washing machines, tumble dryers, hobs and hoods in manufacturer dedicated kitchen displays.

Stores in Sussex

Carters is a retail organisation specialising in Gas and Electrical Domestic Appliances with a chain of high street stores located throughout Sussex covering the area from Worthing through to Brighton, Hove, Newhaven and north to Horsham, Haywards Heath, Burgess Hill, Lewes including areas in Southern Surrey.

UK National Award Winners

Carters- ERT winners!

Carters Domestic Appliances were voted:

  • FINALIST-2017-Highly Commended- IER Best Domestic Appliances Retailer
  • FINALIST-2017-Highly Commended- Best Website
  • FINALIST-2016-ERT Best Domestic Appliances Retailer
  • FINALIST-2016-ERT Best Website Domestic Appliances
  • FINALIST-2016-Highly Commended- IER Best Domestic Appliances Retailer
  • FINALIST-2016-Highly Commended-IER Best Showroom of the Year
  • WINNER-2015-ERT Best Domestic Appliances Retailer
  • FINALIST-2015-Highly Commended-IER Best Domestic Appliances Retailer
  • WINNER-2014-IER Best Domestic Appliances Retailer
  • FINALIST-2014-ERT Best Domestic Appliances Retailer
  • WINNER-2013-ERT Best Domestic Appliances Retailer
  • FINALIST-2013-ERT Best Showroom of the Year
  • WINNER-2012-ERT Best Domestic Appliances Retailer
  • FINALIST-2012-ERT Best Showroom of the Year
  • WINNER-2012-IER Best Domestic Appliances Retailer
  • WINNER-2010-ERT Best Euronics Retailer
  • WINNER-2009-ERT Best Domestic Appliances Retailer
  • FINALIST-2009-ERT Best Euronics Retailer
  • WINNER-2008-ERT Best Domestic Appliances Retailer

ERT(Electrical Retail Times), IER(Innovative Electrical Retailing) and Euronics are considered in our industry to be the the most prestigious recognition of excellence, service, advice and support to our retail customers.

Carters-IER Winners!

Experience and Expertise

Winning National awards like these is a significant indicator that Carters can provide you with the very best shopping experience. Click through our website or drop in to see us at any one of our seven stores. We are a family based independent company that has grown through recommendation and reputation. Widely considered to be the largest independent dealer in the South East, we are able to offer expert advice, professional service and the widest choice of goods from most of the UK’s major manufacturers.

Free Delivery

Our delivery vans cover all of Sussex and parts of Surrey. There is no charge for any item or batch of items within the BN GU or RH postcodes costing in excess of £150. We do deliver to other parts of the UK Mainland outside of this area subject to the postal address and type of product.

Miele Experience Centre

Our Experience centre has now being dramatically being upgraded and moved to the very front of our Brighton store. This new area provides customers with a comprehensive idea and hands on experience of how their home can be enhanced by top end products designed to work efficiently for 20 years.

Large Warehouse

Our 37,500sq ft warehouse in Storrington allows us to stock large numbers of the most popular machines that often allows your new machine to be installed within a very short period of time. Free delivery is offered throughout Sussex and most non gas appliances can be connected without charge. Your old machine can also be removed and sometimes recycled all for a nominal charge. Please ask our staff for full details of the services we offer our customers.

Secure Payments

Our transactions online and in store are processed through Barclays Online Merchant Services. This means that you can be assured that your credit details are kept secure and safe.

Keen Prices and Price Promise

We calculate our selling prices by applying a keen competitive mark up percentage to the agreed manufacturer's cost price. Most major credit cards are acceptable for payment, or you can send a cheque payable to 'Carters Domestic Appliances'. We know it is most important to our customers that we are competitive on pricing. We believe our prices are very low but guarantee to match any high street store in Sussex on the day of sale, like for like on every single item we sell. The product must in stock at the competitors store and be a current model capable of being purchased by ourselves.

Installation Services

Our trained delivery crew can provide a total installation service involving delivery, disconnection and removal of connected machines, installation of the new appliances and removal of all packaging. Please ask our sales team for details of alternative options to suit your requirements.

After Sales Service

We consider after sales enquiries and problem solving essential to our business. Customers can be assured that we want your purchase to be of great value from day one to many years in the future. Our sales team can provide helpful advice to enable you to fully appreciate your new machine and are always available if a problem does arise.

Service Department

We offer our customers the ability to have their existing appliances that are out of guarantee serviced, repaired and maintained by our sister company Carters Appliance Repairs. Give Chris a ring on 01273-738881. We use well experienced qualified engineers, and we believe our prices offer better value than calling a manufacturer's service team.

Trade Partners

We are active members of many major trade organisations dedicated to upholding standards in our industry, including: Euronics, Sussex Enterprise, Retra, ERT and Federation of Small Businesses.

Optional Extended Warrantees

We offer optional 3 or 5 year extended warranties at very competitive prices, administered through Retra (Radio and Television Retailers Association), one of the most respected bodies in our industry.