About Us

About Us

Over 30 Years in Business!

We first opened our doors in 1987 in Haywards Heath and are still serving our customers with the same enthusiasm today. 

Carters is a retail organisation specialising in the sale of domestic electric and gas appliances with a chain of Five stores located throughout the high streets of Sussex. Visit us at any store for an excellent choice, informed friendly advice and great prices.

Huge Choice

Our Brighton store is believed to be the largest showroom of its type in Southern England. Drop in to see our Miele Experience Centre, a good sized dedicated area showing freestanding and built in products. Many appliances ranging from washing machines, dishwashers to ovens are fully working allowing customers to appreciate the ease of use and versatility of these top end products. We are a Rangemaster Design Centre showing a very large number of range cookers, hoods, splashbacks, sinks and taps in our dedicated Range Cooker section to the rear of the store. This are includes a Stoves centre, a Leisure Centre as well as products from Falcon and Mercury. We are also main agents and centres for AEG, Beko, Bosch, the largest Blomberg centre in the UK, also Hotpoint, Indesit, Neff, and Panasonic, Siemens and Zanussi. Customers can also view a large range of ovens, fridges, freezers, dishwashers, washing machines, tumble dryers, hobs and hoods in manufacturer dedicated kitchen displays.

Carters are the familiar face of domestic appliance retailing in Sussex with seven stores located throughout the county. Our Brighton outlet on Preston Road is believed to be one of the largest independent showrooms in the South of England. This particular store has a vast stock range available at value prices and a friendly in-store team who are ready and waiting to assist you with their unrivalled domestic and gas appliance knowledge.

Carters are main agents for most well known national brands from the domestic and gas appliance sector. Customers can purchase discounted washing machines, tumble dryers, cookers, built in ovens, fridges, freezers and dishwashers manufactured by the biggest names in the UK marketplace.

Great Experience

Customers throughout Sussex can benefit from an experienced, independent company recognised by winning national awards. Carters offer expert advice and an excellent standard of service to all of our customers. We are able to display innovative products from top manufacturers

Free Delivery-low cost connection and removal services

Look out for one of our brightly sign written van ready to bring your goods to you as quickly as possible! We can usually arrange deliveries for item in stock for the next day or within 48 hours. Items that need to be ordered are delivered the day after being received at our warehouse. Our van crews deliver to Brighton, Hove, Worthing, Haywards Heath and Horsham on a daily basis as well as other parts of Sussex and some parts of Surrey. We deliver FREE to any location with a BN GU or RH postcode on purchases over £150 . Other UK mainland deliveries can be arranged. see our delivery info

Miele Experience Centre

You will find a dedicated Miele Experience Centre in the front of our Brighton store showing the very best that Miele offer. Open the doors of our many ovens, dishwashers and fridge freezers. See what benefits a Miele vacuum cleaner can bring to your home. Choose between the award winning cylinder cleaners or the ground breaking new Blizzard bagless range. Or staff are keen to offer hands-on experience of our entire range. Remember Miele is recognised as a top level manufacturer with products guaranteed to last for 20 years of use.

Other Dedicated Manufacturer Centres

Our Brighton store just north of Preston Circus is well known for the number of manufacturers showing goods in dedicated areas. Upon entering the store you will notice an impressive Bosch centre where most of their washing machines and laundry products are displayed. The AEG centre and Neff centre is Just behind the till area. The Blomberg display is found in the centre of the store. This is the first of such displays in the country where many well featured keenly priced products with long warranties can be found. Many Blomberg appliances are exclusive to Euronics agents and great value for money. We also have a Range Cooker centre at the rear of the store where you will find Rangemaster, Stoves, Smeg, Leisure and Mercury ovens that will all become a feature in your kitchen. Don't forget the LG Centre that is recognised as being the largest in the country. Here you will find top quality American Fridge Freezers as well as other domestic appliances.

Warehouse Facilities

Our Brighton outlet is supplied by a 40,000 square foot warehouse in Storrington. This large warehouse facilty allows us to hold huge volumes of fast moving stock enabling us to promptly deliver your new machine.

Secure Payment

We process all transactions, both online and inside our stores, using Barclays Online Merchant Services. You can be sure that all payments made by card are completely confidential. We guarantee your personal details will stay safe and secure.

Stores in Sussex

Carters is a retail organisation specialising in Gas and Electrical Domestic Appliances with a chain of high street stores located throughout Sussex covering the area from Worthing through to Brighton, Hove, Newhaven and north to Horsham, Haywards Heath, Burgess Hill, Lewes including areas in Southern Surrey.

UK National Award Winners

Carters- ERT winners!

Carters Domestic Appliances were voted:

    • FINALIST-2021-Highly Commended- IER Best Large Independent Electrical Retailer
    • FINALIST-2020-ERT Best Independent Electrical Retailer Website
    • FINALIST-2018-Highly Commended- IER Best Domestic Appliances Retailer
    • FINALIST-2017-Highly Commended- IER Best Domestic Appliances Retailer
    • FINALIST-2017-Highly Commended- Best Website
    • FINALIST-2016-ERT Best Domestic Appliances Retailer
    • FINALIST-2016-ERT Best Website Domestic Appliances
    • FINALIST-2016-Highly Commended- IER Best Domestic Appliances Retailer
    • FINALIST-2016-Highly Commended-IER Best Showroom of the Year
    • WINNER-2015-ERT Best Domestic Appliances Retailer
    • FINALIST-2015-Highly Commended-IER Best Domestic Appliances Retailer
    • WINNER-2014-IER Best Domestic Appliances Retailer
    • FINALIST-2014-ERT Best Domestic Appliances Retailer
    • WINNER-2013-ERT Best Domestic Appliances Retailer
    • FINALIST-2013-ERT Best Showroom of the Year
    • WINNER-2012-ERT Best Domestic Appliances Retailer
    • FINALIST-2012-ERT Best Showroom of the Year
    • WINNER-2012-IER Best Domestic Appliances Retailer
    • WINNER-2010-ERT Best Euronics Retailer
    • WINNER-2009-ERT Best Domestic Appliances Retailer
    • FINALIST-2009-ERT Best Euronics Retailer
    • WINNER-2008-ERT Best Domestic Appliances Retailer

ERT(Electrical Retail Times), IER(Innovative Electrical Retailing) and Euronics are considered in our industry to be the the most prestigious recognition of excellence, service, advice and support to our retail customers.

Carters-IER Winners!

Experience and Expertise

Winning National awards like these is a significant indicator that Carters can provide you with the very best shopping experience. Click through our website or drop in to see us at any one of our seven stores. We are a family based independent company that has grown through recommendation and reputation. Widely considered to be the largest independent dealer in the South East, we are able to offer expert advice, professional service and the widest choice of goods from most of the UK’s major manufacturers.

Keen Prices and Price Promise

We calculate our selling prices by applying a keen competitive mark up percentage to the agreed manufacturer's cost price. Most major credit cards are acceptable for payment, or you can send a cheque payable to 'Carters Domestic Appliances'. We know it is most important to our customers that we are competitive on pricing. We believe our prices are very low but guarantee to match any high street store in Sussex on the day of sale, like for like on every single item we sell. The product must in stock at the competitors store and be a current model capable of being purchased by ourselves.

Installation Services

Our trained delivery crew can provide a total installation service involving delivery, disconnection and removal of connected machines, installation of the new appliances and removal of all packaging. Please ask our sales team for details of alternative options to suit your requirements.

After Sales Service

We consider after sales enquiries and problem solving essential to our business. Customers can be assured that we want your purchase to be of great value from day one to many years in the future. Our sales team can provide helpful advice to enable you to fully appreciate your new machine and are always available if a problem does arise.

Service Department

We offer our customers the ability to have their existing appliances that are out of guarantee serviced, repaired and maintained by our sister company Carters Appliance Repairs. Give us a ring on 01273- 628618 option 1. We use third party well experienced qualified engineers, and we believe our prices offer better value than calling a manufacturer's service team.

Trade Partners

We are active members of many major trade organisations dedicated to upholding standards in our industry, including: Euronics, Sussex Enterprise, Retra, ERT and Federation of Small Businesses.

Optional Extended Warrantees

We offer optional 3 or 5 year extended warranties at very competitive prices, administered through Retra (Radio and Television Retailers Association), one of the most respected bodies in our industry.