INFORMATION COLLECTED - GENERAL
Be aware that although submitted information is passed to the website using secure https (SSL) internet protocols, as with just about all other online organisations, it may be emailed back to you and related parts of our business using standard smtp email protocols. These messages, like all other normal day-to-day emails, could possibly be read by those with the right level of technical skill and inclination. Be assured that your payment card number is only ever transmitted direct to our payment gateway provider (SagePay) in ssl encrypted protocol, and is never passed through or stored on our servers.
If, at any time, you wish to have your order or contact form information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to firstname.lastname@example.org and we will take steps to ensure that the information is deleted as soon as is reasonably practicable.
INFORMATION COLLECTED - SPECIFIC
Google Analytics - this is a website analysis service provided by Google that utilises website usage data to prepare reports on its activities and share them with us, our website developers and other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.
Facebook Like button and social network widgets - these are services allowing interaction with Facebook and other similar social networks. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.
Google reCAPTCHA - this is a SPAM protection service provided by Google. It analyses the traffic of this website with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.
Enquiry form - by filling in this website's contact form with personal data, you authorise Carters Domestic Appliances to use these details to reply to requests for information, quotes or any other kinds of request as indicated by the form’s title.
System logs and maintenance - for operation and maintenance purposes, this website and related third party services (e.g. as listed above) may collect files that record interaction with the server. These statistics do not include information that can be used to identify an individual beyond the IP address of the internet connection being used.
We endeavour to protect the information that you provide when using this website. For your peace of mind when ordering goods and services, we use the specialist payment card clearance services of SagePay, one of the country's leading and most trusted payment service providers. If you access the card-payment section of this website, you will in fact be connected to SagePay's secure facility; not our servers. Your browser will be provided with an electronic certificate confirming that you have accessed the correct payment gateway site, and all communications will be encrypted until the payment processing has been completed. Firewalls are used to block unauthorised traffic to our servers and those of our payment service provider, all of which are located in secure locations that can only be accessed by authorised personnel.
LINKS TO OTHER WEBSITES
The cookies that we collect to enhance your shopping experience are:
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FORM_KEY||Stores form key used by page cache functionality.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wish List.|
|WISHLIST_CNT||The number of items in your Wish List.|