Privacy and Cookie Policy

This Privacy Policy sets out how Carters Domestic Appliances uses and protects information that you submit to this website while using it. We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified, be assured that it will only be used in accordance with this Privacy Policy. Carters Domestic Appliances reserves the right to make changes to this Privacy Policy at any time by giving notice to its users and customers on this page.

INFORMATION COLLECTED - GENERAL

If you place an order or use an enquiry form on this website, we may need to know your name, postal address, email address and/or telephone number in order to process your order or action your request. By submitting this information you consent to its use in accordance with this Privacy Policy as amended from time to time. The relevant information is then used by us, our agents and subcontractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of that service. The information you provide is not made available to any other people or organisations and is kept secure at all times.

Be aware that although submitted information is passed to the website using secure https (SSL) internet protocols, as with just about all other online organisations, it may be emailed back to you and related parts of our business using standard smtp email protocols. These messages, like all other normal day-to-day emails, could possibly be read by those with the right level of technical skill and inclination. Be assured that your payment card number is only ever transmitted direct to our payment gateway provider (SagePay) in ssl encrypted protocol, and is never passed through or stored on our servers.

If, at any time, you wish to have your order or contact form information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to info@cartersdirect.co.uk and we will take steps to ensure that the information is deleted as soon as is reasonably practicable.

INFORMATION COLLECTED - SPECIFIC

Google Analytics - this is a website analysis service provided by Google that utilises website usage data to prepare reports on its activities and share them with us, our website developers and other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.

Facebook Like button and social network widgets - these are services allowing interaction with Facebook and other similar social networks. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.

Google reCAPTCHA - this is a SPAM protection service provided by Google. It analyses the traffic of this website with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM. Personal data collected: cookies and usage data. Place of processing: predominantly the USA.

Enquiry form - by filling in this website's contact form with personal data, you authorise Carters Domestic Appliances to use these details to reply to requests for information, quotes or any other kinds of request as indicated by the form’s title.

System logs and maintenance - for operation and maintenance purposes, this website and related third party services (e.g. as listed above) may collect files that record interaction with the server. These statistics do not include information that can be used to identify an individual beyond the IP address of the internet connection being used.

INFORMATION PROTECTION

We endeavour to protect the information that you provide when using this website. For your peace of mind when ordering goods and services, we use the specialist payment card clearance services of SagePay, one of the country's leading and most trusted payment service providers. If you access the card-payment section of this website, you will in fact be connected to SagePay's secure facility; not our servers. Your browser will be provided with an electronic certificate confirming that you have accessed the correct payment gateway site, and all communications will be encrypted until the payment processing has been completed. Firewalls are used to block unauthorised traffic to our servers and those of our payment service provider, all of which are located in secure locations that can only be accessed by authorised personnel.

LINKS TO OTHER WEBSITES

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such websites. Therefore, we cannot be responsible for the protection and privacy of the information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIES

Cookies are tiny text files that are stored on your computer in order to identify you and any orders in your shopping basket as you move about the site. All ecommerce websites use cookies in this way as it is the safest means of maintaining a link whilst you move from page to page. The cookie does not contain details of your order; only a unique number that is used to make the link between you, your order and the information you have provided to this website, ensuring that it is kept separate and secure from other users. The creation of a cookie on your computer does NOT give us access to other information on your computer.

The cookies that we collect to enhance your shopping experience are:

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FORM_KEY Stores form key used by page cache functionality.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wish List.
WISHLIST_CNT The number of items in your Wish List.