Tel: 01273 628618 - online and on your high street
Carters Southwick Store 4 Southwick Square BN42 4QE
Information on Electrical Goods and Kitchen Appliances at our Southwick Store
Carters is a independent domestic appliance retailer based in Sussex. We have seven stores all stocked with kichen appliances that will look great in your home. Whilst the largest store is the one found in Preston Road, Brighton just a few yards north of Preston Circus, our Southwick Store established in 1994 has become part of the local community and a destination store amongst many different businesses in Southwick Square. Our range of all goods for sale at these local areas include items such as washing machines, tumble dryers, dishwashers, vacuum cleaners, microwaves, electric fires, cookers, range cookers, kitchen hobs and all kinds of fridges and freezers. The Southwick premises totals almost 2,000 sq ft and keeps a large volume of stock in its stockroom from spares and batteries to large appliances for an immediate pick up or delivery by one of our delivery vans.
Our staff are asked a lot of questions. We have asked them to record what is the most common enquiries.
These are the results!
Where do I find your store?
Southwick Square was constructed in the early 1960s and is well known to local residents. It is just east of the large Green Park area that attracts Funfairs and fetes in the summer months.The main roads to use would be the main A27 running a half a mile north of the store and the coast road that can be taken to Brighton if travelling east and to Shoreham/Worthing if heading west. There is also a train station linked to Brighton just south of the Square. A number of busses pass by including No46 that vistis Churchill Square and Hollingbury. Any Brighton/Worthing taxi cab will know our store here. Just ask to be taken to the Carters store, Southwick.
Does Carters deliver for free to Southwick and the surrounding area?
Yes! We deliver all items at no charge to any BN or RH postcode which is a large area so all addresses around Southwick will not be charged as long as the total invoice whether one item or more comes to over £150 with us. Remember that we are able to deliver any item to any mainland UK address at a competitive fee.
Is all stock kept at your Southwick shop?
No. As we offer such a large range of goods to our customers it has become necessary to store most items in a large 40,000sq ft warehouse. Our Southwick store therefore keeps a good core range of everyday items in stock but most large appliances will be sourced from our Storrington storage facility. All our delivery vans and crews are based here to allow Southwick customers in the very best fast delivery service to their homers. Give us a try!
I recently bought a Washing Machine from your Southwick Carters Store but it broke down just after a few months. What can you do to help me?
Every major item sold by us at Carters is supplied with a warranty backed by the manufacturers. This period may be one, two, three, five, seven or even a ten year period of good cover. Details will be seen on the sales receipt or offered freely by our staff. Your washing machine or other type of appliance can be reaired quickly by the manufacturer acting as our agent. They after all built the washing machine so should be able to resolve most issues. If the fault exceeds the manufacturers warranty period then check to see if the receipt includes further covered agreed when you bought the appliance. This additional cover is typically provided by RETRA or UK warranties. Blomberg washing machines are covered by an automatic three years warranty dfor example but selected built in products may be covered up to five years so check with our staff if you experience a problem.
Please tell me if your delivery team install and take away the old appliance?
We have seven delivery crews including three that will deliver your appliance to any Brighton address. They are well trained and able to install most freestanding machines from washing machines to dishwashers, fridges and cookers. Please ask about our service for built in appliances as this can be arranged but on a job to job basis. We do charge to install and to take way the old appliance for recycling but at a very reasonable sometimes subsidised rate. Ask us for details. For your information all goods collected are taken to approved disposal facilities. Carters are keen to help our environment!
I am concerned that your price you've charged may be higher than other places in Southwick and the surrounding area such as Brifgghton and Worthing. Do you match prices from other stores?
Yes we operate an extremely competitive price match policy.
Do the staff at your Southwick store have a good knowledge of what built in oven is best for my kitchen? I have not bought one for some time and need to know what the choices are?
You have come to the right store! Our Brighton sales staff are well trained to be able to explain the features and benefits of all the products we sell. Any unexpected unusual enquiries can be answered after consultation with other staff, or after a telephone call or email to the manufacturer!
I’ve heard that you offer an after sales service. What does this entail?
Our reputation has been built on offering our customers the very best after sales service. We want you your purchase to be of great value from the day you bought it to many years in the future. Any one of our sales team at our Southwick store in person or by telephone 01273 591199. They can offer helpful advice to ensure you fully appreciate the features of the machine you purchased from us. If your question is of a specialised technical nature then it might be better to discuss this with Chris or a member of our service crew on 01273 738111. They will be able to help you with most unusual enquiries!